Technical Note 2

When Express Sync installs, it must install all the program files and also register itself with the HotSync Manager. If you had to reboot during the install, this registration should be done after the reboot. For unknown reasons, this registration may not occur. The following steps should be performed to complete the installation.

1. Confirm Express Sync is installed on your computer. It should be in X:\Program Files\Express Sync, where X: is a drive letter (probably C: or D:). Below, where ever you see X:, replace it with the actual drive letter. You should see the following files:

   condmgr.dll
   esinstall.exe
   esinstall.log
   HSAPI.dll
   irunin.dat
   irunin.ini
   irunin.lng
   logfile.txt
   Reaction.css
   Reaction.js
   Register.html
   ReleaseNotes.html
   WABConduit.chm
   WABConduit.dll
         

2. If esinstall.log is not present, then the installation did not complete and this needs to be done manually.
   1. Open a DOS window (Start | Programs | Command Prompt).
   2. In the DOS window type the following commands.Remember to replace X: with the actual drive letter

      X:
      cd Program Files\Express Sync
      esinstall.exe install -D "X:\Program Files\Express Sync" -l 21
      

   3. Express Sync should now be installed. Open the customize window for Express Sync from the HotSync icon. Ensure the license key is properly entered.