Technical Note 13

This Techical Note provides step-by-step instructions on how to completely uninstall Express Sync from your computer. The automatic uninstaller leaves some registry settings and files on your computer; this is done so if you ever reinstall Express Sync, your preferences will be preserved. However, if you are attempting to install an earlier version of Express Sync, then these preferences may not be compatible, and it will be necessary to follow the instructions below.

1. Uninstall Express Sync by clicking on the Start menu, and selecting Programs | Express Sync | Uninstall Express Sync.
2. Manually delete any files that were not deleted from the Express Sync directory. The default location for the Express Sync directory is C:\Program Files\Express Sync.
3. Run regedit:
   1. Click on the Start menu and select Run....
   2. Type regedit in the Open: field and click OK.

      

4. Delete the keys HKEY_CURRENT_USER\Software\Reaction Software Inc.\Express Sync and HKEY_LOCAL_MACHINE\SOFTWARE\Reaction Software Inc.\Express Sync.
   1. In the right pane, select the key HKEY_CURRENT_USER\Software\Reaction Software Inc.\Express Sync so that Express Sync is highlighted as shown below.

      

   2. From the Edit menu, select Delete.
   3. Repeat the above two steps for the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Reaction Software Inc.\Express Sync.
5. Delete the file PalmDir\UserDir\Express Sync\Address.dat, where PalmDir is the directory where the Palm Desktop Softwre is installed and UserDir is your personal subdirectory. For example, if you installed the Palm Desktop Software in C:\Palm and your user directory is ReedT, then you would delete the file C:\Palm\ReedT\Express Sync\Address.dat.