Technical Note 14

Express Sync requires that the first synchronization performed after the installation of Express Sync is a one-way synchronization. This will have the effect of wiping out all the contacts in your Windows Address Book or your Palm Address Book, depending on the direction of the synchronization. This Techical Note provides step-by-step instructions on how to merge your Windows Address Book with the Palm Address Book. You may want to do this if neither your Windows Address Book or your Palm Address Book is completely up-to-date with respect to the other. These steps need to be done before your first synchronization.

1. Backup you Windows Address Book. This can be done from File | Export | Address Book (WAB)....
2. Configure Express Sync to do a one-way sync that copies your handheld address book to the Windows Address Book. See Techical Note 6 for instructions on configuring Express Sync.
3. Perform a HotSync operation. This will overwrite any data in your Windows Address Book.
4. Import the WAB file created in step 1: File | Import | Address Book (WAB)....
5. Your Windows Address Book now contains all the contacts from your Windows Address Book and your Palm Address Book. If your Palm and Windows Address Book had any common contact info, then you may have duplicates in your Windows Address Book. You will need to manually go through your Windows Address Book and delete any duplicate entries.
6. Configure Express Sync to do a two-way sync. This is the default, but you may want to double check this setting.
7. Perform a HotSync operation.

Your handheld and Windows Address Book should now have the same info.